Before placing an order through our store, we recommend carefully researching the product you intend on purchasing.
Order returns and cancellations are subject to a 15% re-stocking fee.
All missing and broken items must be reported within 72 hours of delivery. All glass products, components and accessories are not covered under warranty unless the product arrived broken.
Any/all items purchased from The Vape Genie and/or any of its affiliates must meet the following requirements to be eligible for a refund:
Item(s) must be in original, brand new condition.
Item(s) must be shipped back within 30 days of the original delivery date.
Return must include a Return Authorization (RA) number, which can be acquired by emailing us at [email protected]. You must display on the outside of the box. Inside the box, please include either a copy of the original Sales Receipt or Invoice, or a sheet of paper with your name, address, phone number, reason for return and RMA number. Buyer must understand and agree to pay for all shipping costs associated with returning the item(s). This includes non-reimbursement of any expedited shipping services selected at the time of purchase.
WE STRONGLY RECOMMEND YOU INSURE YOUR PACKAGE(S) AND/OR PURCHASE DELIVERY CONFIRMATION, AS WE ARE NOT LIABLE FOR ITEMS THAT ARE LOST OR DAMAGED WHILE IN TRANSIT. YOU MAY EXPECT YOUR REFUND OR EXCHANGE TO PROCESS WITHIN ONE (1) WEEK OF THE DELIVERY DATE TO US, ASSUMING THE ABOVE CONDITIONS ARE MET.
The Vape Genie reserves the right to amend this Return Policy at any time by posting the amended terms on this page. We also reserve the right to deny any return or exchange and may request additional information as a condition of a return or exchange.